I received an invoice in April for the amount of R489, due 1st of May 2013. My normal invoice for the month is R399, as I am on a top up contract. I queried with Altech customer service and requested them to fix it before debit order date (which is the 1 of each month. They said this was corrected and the correct debit order will go through. To my disappointment this was not, I then instructed my bank to return the payment as it was incorrect and I wrote an e-mail to customer service. They only response I received from Altech to-date is the acknowledgement of my e-mail.
I therefore would like Altech to correct the invoice and I would make the right payment as well. My debit order has never been returned as it is claimed this the re- connection fee. I always pay by debit order. I will appreciate it if they can respond to me via my email.
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