Two debit orders went off my account on the 1st of July. For the first amount, R103.65, I received an invoice. I did not receive any invoice for the second amount, R240.96. When I phoned the call centre that amount apparently was not reflected on their system either. No-one could give me an answer as to where the amount originated from. I spoke to Mr. Ntlebi the first time I called the call centre (more than a week ago). I promised to send him a bank transaction statement to prove the two debit orders. There was some problem and the mail did not go through. I phoned back to the call centre, asking to speak to him again. They did not want to put me through to him, but said they'll give him a message to call me (I wanted to make sure I've got the correct mail address). He never phoned back. Yesterday I phoned and explained everything to Me. Luka. I send her the transaction history from my husband's email address. She promised to find out what is going on and phone me back before close of business yesterday. No phone call. Just now I phoned the call centre again, asked to speak to Me. Luka. Again, they did not want to transfer me, put me on hold and eventually cut me off.
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