Dear Sir / Madam
I entered into an agreement with ADT to install an alarm system at my house early this month on 01 October 2013 of which they did. The following day alarm was not working and I contacted them and indeed Technician came and failed to fix the alarm. The technician promised to come back the following day and failed again. Each time when Technician comes to my house I have to apply for leave. They never showed up until I called them again after two days. They returned the following week later with another faulty alarm system which did not work again, even now as I am writing this email the alarm system is still not working. I spent time and money on daily basis contacting ADT and I was told that the Technician will come but never pitch, on all instances I will asked to hold on until I drop the phone after a very long time of close to 45 minutes. I chose ADT because I thought as a big company it will deliver excellent service by safeguarding my house, assets and my family, but I was wrong. Up until this day no one has come or have the decency to call me since 14 October 2013. I want to terminate this agreement and get my refund back.
Regards
Joseph
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