In April 2013, I realised that my Vitality was inactive due to non payment of the account. I then requested advice on how I can reactivate my account. I was to pay an amount of R600 to activate the account and I did that. The proof of payment had a reference number and I emailed the proof of payment to [Email Removed] In July I then realised that the same account was not updated and vitality was not deducting their R200 subscription. I then phoned them again and I was told that the payment of R600 is not showing from their side. I then sent the proof of payment again and I received an email indicating that it has been forwarded to the relevant department. When I tried to make a follow up telephonically I was sent back and forth without any response or assistance. Now I am currently owing Virgin Active huge amounts because of Vitality Health's fault. I joined Virgin Active for the benefits of Vitality health. Who will be liable now for the amounts owed to Virgin Active? Your urgent assistance is required in this regard.
My details are as follows:
Name: Gcinashe Chumisa Mtshazi
ID Number: 8311150775081
Contact Number: 079 941 2410
Regards
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