First time was beginning of March.
- No sms notification received, informing me that I need to take my fica documents to the branch.
- I immediately went to the Rosebank Branch, and submitted all my documents to Churley, who supposedly did the fica process.
- 12 March. Go online to make payments. Same thing. Account frozen. Same error code.
- 25 March. Just received salary. Go online to make payments. Same thing. Account frozen. Same error code.
- I phone the branch numerous times. Ask for the branch manager. She is out. (Felicity Habana). I request that she calls me back.
- She does not.
- 13 April. Go online to make payment. I phone the call centre, but know full well by now that they cannot do anything about it. Only the branch can. It is Saturday morning at 11h35. I phone and reception answers, but says that they are closed. I say that yes I am aware that they are closed, but this has happened again and I need it sorted out. The person on the other side of the phone hangs up. I call back straight away. She doesn't answer.
- So, as a woman on my own, with two small children i have no access to my funds for the entire weekend.
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