I attempted to withdraw money today from an ATM only to be advised there is an account problem - error 69 - which has nothing to do with insufficient funds as there was plenty. On phoning the Helpdesk, they advised my account had been frozen and I needed to go into my BRANCH to get my account VERIFIED?
I received no notification whatsoever that my account needs to be VERIFIED (I've been with ABSA every since its inception). How can ABSA treat its customers in this way? It is my money by the way, so what right do they have to do this without notification (I'd think at least 2 warnings is reasonable). I also submitted all my FICA docs in Aug 2012, so why now again. How difficult is it for ABSA to have a warning when you log in on internet banking, to send an SMS, send an email, etc?
I need to visit MY BRANCH - please note, NOT JUST ANY BRANCH. Who cares if I'm on holiday or away or not able to get to my branch. I can not get access to MY money and MY account is frozen until I COMPLY TO ABSA'S DEMANDS. I will also need to go back TWICE to collect & return forms my husband needs to sign. Put the forms on your website! It's 2013!
SHODDY SHODDY Service. Time to switch!
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