The policy was taken in February 2012 and amount that I agreed and signed for monthly premium was R316 instead I was charged R348-40 per month for 12 months. This premium then shot up to R389-32 in January 2013 but my bank account was being debited with R408 per month. I called and spoke to Zoe who promised to sort out this matter for me and I requested that ALL my monies due to me be repaid within 7 Days. She then called and said that her manager Mrs Dos Santos refused to authorise the refund stating that I should have reported this discrepancy long ago. How on earth can a bank rob me of my own money as I was overcharged and this leads to and corruption? It makes me wonder how the administration in the bank is being done if I am continually being overcharged even though my documents state amount that I am supposed to pay? Computers are being blamed for these errors but who sits behind these computers - I am an ex bank clerk so expect my money plus interest for the 13 month period to be refunded within 7 days. This is unacceptable
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