I was so disgusted with the pathetic service received at the Kempton Park Branch. We were assisted by a lady named Patricia and Annetjie. My mother who is the policyholder went to submit a death claim yesterday, the ladies were rude and inconsiderate. We were told that the claim might take approximately 21 days to be settled, when we asked why, we were told the 48 hours does not apply any longer. How are we supposed to have the funeral if payment will only be made after 21 days. Are we supposed to keep the deceased for that long?
Please train your consultants on how to deal with clients, clearly the abovementioned consultants were not trained.
We were told that the claim would not be settled due to inconsistencies on the BI 1663 compared to the Letter of Confirmation. I tried to explain the reasons why and the ladies did not care. The undertaker being K2M is currently renovating premises and they utilise Somdaka for storage. Is this good enough reason for a claim not to be settled? A rep from K2M called to explain the situation and he was told that they will not deal with him.
Please assist as we desperately need the funds.
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