» Business & Finance » Complaint / review: First National Bank - Terrible service from FNB | #55063

First National Bank
Terrible service from FNB

FNB!! All the adverts on TV and the internet saying it is quick and easy to apply to FNB is not true! Being a new FNB client I have experienced terrible service! Incompetence cannot even describe it. Every application I did (cheque, credit card, smart device) I had problems with - not to mention the tiring request of drips-and-drabs of correspondence FNB requested from me - some things got requested twice which means additional time delays!! I submitted an application for a smart device. I received a sms from FNB acknowledging receipt of my application saying they will be in contact with me soon. After a week of silence I phone them, only to find out there is no proof of my application from the one lady I spoke to, but I am welcome to submit another application. Then I phoned another number and the lady said my application is in progress...! Seriously, what is it now! Another application I have to do AGAIN with delays!!! All I keep on hearing is "Oh sir, so sorry to hear" - if someone attempts to comment on this post - I hope they can do better than "oh so sorry to hear". In fact that doesn't change anything or help me in any regard! I definitely cannot recommend FNB.


Company: First National Bank

Country: South Africa   City: MyBranch

Category: Business & Finance


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