I went to the Nedbank OR Thambo to do my usual release on my investor account to my savings acct. I had done the last notice to withdraw at the same branch on the 28th Jan. But to my surprise was told by Marinda Strauss that my signatures did not match and that the transaction could not be completed. I was referred back to my branch due to the late hour the signature apparently could not be verified and neither could any other steps be taken to assist me. I left and returned home where I then tried releasing the funds via Internet Banking but due to the release day only being on the 23rd Feb I only released half the available funds.
The following day I went in to my branch in Sandton City where with the efficient and effective help of Reshmi Sewpersad, we discovered that after I left the OR Thambo branch my money was indeed moved from my Investor acct into a Suspense acct, but yet the rude and UNhelpful Marinda Strauss and manager had refused me access to my funds to be transferred from MY investor acct to MY savings acct, but without my approval or knowledge yet after me leaving the branch my money is transferred from MY investor acct to a SUSPENSE acct? HOW does this happen?!
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