I hold a current account with this bank. Over the last 12 months I have had UNAUTHORISED stop orders taken from my acct to pay school fees, senior buddies, young money market, and numerous other persons/firms etc. I have been into the bank upon receiving my statement, which incidentally takes 17 days to get to me to query these NAEDO, s. My partner who gets his bank stmt from the UK receives his 12 days after close of his account!! If the relevant transaction is over 40 days old then the bank has this ruling whereby they allow themselves up to 45 days to amend the fault. They cannot/will not give out details of 3rd party involvement to me regarding my acct but on the other hand they are giving details of my acct to 3rd parties!!
It is very discouraging when you approach the teller who tells you quite calmly that the bank is receiving a LOT of these complaints. Upon seeing the Service Manager I was informed that she had had the same problem, there was NOTHING the bank could do to prevent this at this stage and all banks were having this problem.
If this IS the case why is nothing in the press on, on the news etc. Who else is having these issues. How widespread is this issue???
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