I went to germany last year in september and had to buy euros prior to my departure.i bought 526 euros and apparently i was debited for twice the amount, not to my knowledge.after i came back from my trip i went to the fnb melville branch to transfer the remaining funds from my cash passport to my cheque account. i was however unaware of the balance of my cash passport and questioned the available funds as i had an idea of how much was available.two months went by and then i got a sms saying that i have received funds from forex feds, it was about R5000.i questioned this and couldn't understand why this happened. my mistake, i never phoned the call centre to clarify this transaction. so the following week i received another smsstating an amount of R16272 has gone off in my account.no one phoned me to confirm anything. so i phoned fnb and eventually was directed to forex where i had to deal with candice welcome. she seemed very polite and helpful until she made promises that she never kept. she told me in a conversation a week ago on thursday that she would discuss the matter with her superior.now i have only received one email saying that the case is pendin and no contact from candic
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