I recently made a forex transaction with FNB. It was a Friday and 1 of the dealers, Asheek, called me to confirm the exchange rate of 13.5775 ZAR: Euro. I said I would call him back later that day, but was too busy and the transaction was put on hold to the following Monday. On Monday, I contacted FNB Forex and re-confirmed a rate of 13.859 with Asheek. Unfortunately, the rand weakened over the weekend but I accepted the rate and the amount was debited from my account.
A couple days later I looked through the forex payment details on my profile online and was surprised to see it reflecting of 13.5775 even though the amount debited was a rate of 13.859. Why the difference? And where's the difference gone?
I tried contacting Asheek but with no response. My query was then directed to Moira Smith and later Jackie Cuthbert but their response is: "technical error". I'm sorry but the dates and amounts don't correlate and the excuse of a technical error won't suffice! I have asked specific questions, but with no response. What happened to transparency? I'm sorry but cannot help think FNB Forex made an extra cut off my transaction! This is worrying as how many others would this also affect?
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