I cannot begin to explain how disturbed and terrified I am with the service that I received at Standard Bank. Worse part of all, it seems like they are not ready to compensate me as they breached their security policy.
This is what happened to me:
On the 27.11.2013, while I was at home, I received bank sms notification stating that my money was being withdrawn from my bank. At this time I am at home and my bank card is with me, however the money was being withdrawn in Zimbabwe.
They frist deducted R2016.67 and then deducted R100.83 and then 1008.34 and R201.67, then R100.83.
This was part of my salary and I had things planned for the month, whts worse is that it's a December month.
The response I received from Standard Bank was that they will do an investgation - that I have to wait 10 working days and they not even sure if I will be refunded.
This just could not be lawfully correct as I did not do anything wrong. How could my money be withdrawn across the boarders while I have a bank, who claims that their service is Simple, Better and Faster. Indedd this punch line was to my disadvantage.
Hello Peter: Please help me as I need my money.
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