Hollard Insurance
No feedback on claim progress

Submitted my credit life claim forms to Hollard on 16/09/2013 via e-mail to [Email Removed]
Ref ws_246517074
Called to follow up on progress of claim - 01/10/2013 - they need a certified copy of my ID
e-mailed to [Email Removed] on 01/10/2013 - upon asking why they did not inform me of the fact, they indicated that I should have contacted them to follow up if they received everything.
Called to follow up on progress of claim - 03/10/2013 - they need a dated certified copy of my ID
e-mailed to [Email Removed] on 01/10/2013
Called to follow up on progress of claim - 13/11/2013 - have received everything, but not processed yet - they will escalate the claim
Called to follow up on progress of claim - 14/11/2013 - they will escalate the claim (not escalated previously)
Called to follow up on progress of claim - 15/11/2013 08:00 - they will escalate the claim
- will ask that leader contact me to give feedback
Called to follow up on progress of claim - 15/11/2013 16:00 - they will escalate the claim (I must call back on Monday)
Does Hollard ever give any feedback or return calls??