I did not think that I would ever complain about my bank. Throughout the years I have only praised Capitec. I have recommended friends and family to switch, I arranged a card machine at a temp job I had at a prestigious attorney's offices. I visited the Wynberg branch in November 2012 to get my new debit mastercard. The consultant suggested that I opt to cellphone banking instead of my toggle. I was under the impression that I could do banking via this method. I was most disappointed when I logged online at the Claremont branch. I realised that it was merely another way to get a pin no (just as the toggle did), however, it was more expensive as you have to log onto the internet. I immediately requested that it be reversed as I was not impressed with this system. The consultant advised that I would have to pay for the activation of the toggle (I paid R150 for it initially when I signed up for internet banking) even though the rest of my family members received it at no cost at a later stage. I spoke to the branch manager who reassured me that he would need to speak to the area manager. I visited the branch on numerous times but still have not had a response.
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