ON THE 12TH OF DECEMBER 2012 WE HAD A AT MY HOUSE WE REPORTED THE BREAK-IN. MY HUSBAND WAS REQUESTED TO SEND SECURITY REPORTS, QUOTES, PROOF OF PURCHASE ETC WHICH WE DID THEN ACCESSOR CAME TO OUR HOUSE JAN WILLEMSE. HE SAID ALL SHOULD BE IN ORDER THEN ALL OF A SUDDEN HE WAS QUIET NO COMMUNICATION AND NOT PICKING UP OUR CALLS NOT RESPONDING TO EMAILS!!! THAT IS TOTALLY UNACCEPTABLE!! I AM SHOCKED WITH THIS LEVEL OF SERVICE... TILL TODAY WE DONT KNOW WHATS HAPPENING WITH OUR CLAIM IF WE WILL BE PAID OR NOT OR IF THERE IS ANY OUSTANDING REQUIREMENT THAT IS HOLDING UP PAYMENT... NOTHING JUST SILENCE BUT THE SAME INSURANCE COMPANY DEBITED OUR ACCOUNT FROM WORD GO WITHOUT ANY HASSLES WHEN THEY WANT YOUR MONEY! LITTLE DID WE KNOW THAT THIS IS WHAT WOULD HAPPEN TO US. NO ONE WANTS TO EXPERIENCE A ESPECIALLY WITH 3 KIDS UNDER 6YRS IN THE HOUSE AFTER SUCH A TRAUMITSING EXPERINCE THIS IS WHAT YOU GO THROUGH TO GET YOUR GOOD REPLACED..WHAT DO WE DO IN SUCH A CASE??? IT IS BREACH OF CONTRACT. WHO MUST I REPORT THEM TOO???
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