I VISITED ABSA BRANCH YESTERDAY WITH THE INTENTION OF CLOSING MY ACCOUNT IF THEY DID NOT COME TO MY AID.I WAS IN DESPERATE NEED OF FUNDS TO SETTLE MEDICAL BILLS AND WENT VERY RELUCTANTLY TO THE BRANCH KNOWING THAT THEY WILL DECLINE AS THEY HAD DONE IN THE PAST TELEPHONICALLY.I WAS PLEASANTLY SUPRISED TO MEET THIS YOUNG MAN (TIMOTHY HLEBELO) WHO WENT THE EXTRA MILE TO ASSIST ME EVEN THOUGH THE COMPUTER HAD DECLINED THE LOAN AFTER INSERTING SOME INFORMATION.WE CHECKED THE INCOME & EXPENDITURE STM WHICH WAS COMPLETED PREVIOUSLY BY THE CALL CENTRE STAFF AND DISCOVERED THAT SOME OF MY EXPENSES HAD BEEN INFLATED.THIS WAS AMENDED AND THE RESULTS CHANGED IMMDEDIATELY.I WAS SO EMOTIONAL AND OVERWHELMED AT HIS PATIENCE AMD EMPATHY AT MY SITUATION.I HAVE NEVER RECEIVED SUCH SERVICE IN THIS DAY AND AGE AND HIS SUPERVISOR ADRIE STRYDOM HAD EXACLTY THE SAME MIND SET.SHE WAS UNDERSTANDING PATIENT AND VERY FRIENDLY.IT MADE ME REALISE THAT BANKES ARE ALSO HUMAN.ABSA BANK IS PRIVILEGED TO HAVE SUCH YOUNG STAFF LIKE THESE IN THEIR SERVICE.THEY OFFERED BETTER PRODUCTS WHICH I WAS NOT EVEN AWARE OF SO I WILL BE RETURNING AFTER MONTHEND TO CHNAGE MY ACCOUNT TO A BETTER ONE INSTEAD OF CLOSING IT.
0 comments