AfricaComplaints.com » Business & Finance » Complaint / review: First National Bank - SHOCKING Customer Service Ever on Banking App | #173953

First National Bank
SHOCKING Customer Service Ever on Banking App

Between your consultants & Supervisor at your FNB Banking App department they have given me the worst service on the phone that I have ever encountered with FNB. I have called numerous times and wasted all my airtime to be put on hold for over 10 minutes (basically never coming back to me) without me even agreeing to it and not explaining to me why there is a prepaid limit on my devices when buying Electricity via your app on multiple devices in my home. I don't want to be limited to buying R200 a day! Why can't this be changed for me?! I haven't even updated to your latest app update because of the bad reviews you're getting on Google Play Store when using it on the Galaxy S4. I was told by the Supervisor that she would get back to me on another Prepaid Electricity issue I was having being told conflicting info from 2 different consultants. NEVER heard back from her... I believe the same consultant put me on hold with a different query today! Do you want to off your clients? Cause you're staff in that department are doing a great job!

You need to contact me as I'm not going to waste another cent of my money on your poor customer service for simple problems FNB causes.

Date:

Company: First National Bank

Country: South Africa   City: FNB Banking App

Category: Business & Finance

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