I have been trying to phone MFC to enquire about a service plan that I have on my car. I dialed 0860 879 900 and selected option 1. I then continued to hold for 20mins. I decided to hang up and try again. I selected option 2 (which happens to be the collections department) Adriaan answered the line and I expressed my frustration to him about having to hold for 20min and no one answering, I was not rude to him and I wanted to ask him for his assistance. Before I could finish my sentence he cleared his throat, sighed and put me on hold, which I have been doing for the last 10min15sec. Client service clearly does not exist. I am wondering why option 2 was answered. Maybe the thought of someone owing them money made them answer and the idea of someone needing assistance was not as important.
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