AfricaComplaints.com » Business & Finance » Complaint / review: Absa - WAITING GAME | #136174

Absa
WAITING GAME

I SENT MY DOCUMENTS OFF ON THE 4TH JUNE, I DID A FOLLOW UP ON THE 11TH JUNE AND JOHN INFORMED ME THEY HAVE NOT RECEIVED MY DOCUMENTS AND I MUST SPEAK TO PATIENCE, I CALLED HER THE SAME DAY AND LEFT A MESSAGE FOR HER TO RETURN MY CALL AND SHE HASNT CALLED YET, TODAY I SPOKE TO BILLY JEAN AND SHE INFORMED ME THAT THEY HAVENT LOOKED AT MY APPLICATION YET AS THEY HAVE MOVED AND THEIR MIGHT BE A BACK LOG, HOW IS THIS MY PROBLEM, IF I DONT PAY MY PREMUIM THEN YES IT WILL COME DOWN AS MY PROBLEM THATS WHY I SNT THE REQUIRED DOCUMENTS EARLY. IS SOMEBODY GOING TO CALL ME AND TRY TO ASSIST US.
I SENT MY DOCS AND RECEIVED THIS EMAIL FROM THEM

Bond Restructuring,
Jun 4 (10 days ago)

to me

Thank you for your e-mail.

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Date:

Company: Absa

Country: South Africa   City: Bond

Category: Business & Finance

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