I have had several incidents where ABSA Cashsend service has failed to work. As annoying as this has been, issue is not so much this, but the TOTAL LACK OF SERVICE IN ADDRESSING the problems. I have reported the problems to [Email Removed] and received an automated response as follows:
Ref no: EC: F1B87D74.
" PLEASE NOTE THIS IS A STANDARD RESPONSE AND YOU NEED NOT RESPOND TO THIS E-MAIL.
Thank you for your e-mail.
Your e-mail has been forwarded to a consultant who will investigate your enquiry or complaint, and reply as soon as possible. This e-mail service is available from Monday to Friday between 08:00 to 16:30."
Needless to say, I have never heard again from them, and my query was never addressed.
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