I have decided to make the move from ABSA to FNB and I was full of hope. I started the process by applying online for a credit card I was thrown off the website when I wanted to add another card (granted - that could just be a computer glitch) and had to phone 3 different people before being able to apply a cheque card. I have received a cheque and savings card, but no news on the credit card - when I phone no one seems to really know what's going on... Very bad. Upon delivery of my cards I was hassled by the delivery guy due to my proof of residence documents! I phoned on several occasions to verify that I can use my old bank statement (to show my address) and I also took it upon myself to add extra "proof" by attaching an affidavit undertaken by my Fiance under oath to prove that I live with him in the flat that he is the owner of. I am not asking for too much... Just good service when moving to a new bank. I am even considering cancelling my new cards and also not to apply for the Investment savings account I was planning on opening as well. I still hope that this can be resorted as I would like to join the FNB banking team, but then something needs to happen.
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