On 5th February visited the Park Place East FNB branch with the intention to switch banking from ABSA to FNB. All advertising said it could be done within 10 minutes (online), but I decided to physically go into the branch to apply due to the size of my portfolio.
- Took more than 1 hour to open only cheque account
- Mrs Ghoorum seemed to be uninformed about the application process, only assisted with opening of cheque account and when queried about the application for a credit card or petro card, she had to phone the card div to get instructions of how to apply for the credit card.
- The system picked a previous Westbank account which was still listed under my maiden name. I did not have a marriage certificate on me, so she said she would open the account on my maiden name and would then change it to my new surname once I've emailed my certificate to her. She created the account in my maiden name - ignoring the document which I emailed her - and when I went to collect the card later that week it had my maiden name and not my new surname.
- She collected supporting documents from me to send to card division - Card div phoned 1 1/2 wk later to request me to send to them directly
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