FNB's slogon of "How Can We Help You" could not be further from the truth if they tried!
My husband was issued with a new credit card but the pin code was illegible. The incorrect pin number was tried too often which invalidated the card. We have emailed the FNB Card Division twice (first time on 13th May 2013) and were promised a response within 48 hours. We have called the number on the back of the card and been transferred from operator 1 to operator 2 as if we were yo-yos, I have been "transferred to my personal banker" where the call is placed on hold with no reply irrespective of how long you hold and I have been treated like an insignificant female by one of the male operators.
If this is the way Premium clients are treated I shudder to think of what others are forced to endure! FNB should spend more money on training their staff and less on advertising and sponsorship.
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