I did a sim swap on Saturday at 18:41PM, today is Monday and the sim swop has not worked, after numerous visits to customer care and numerous calls to Vodacom, i am left with a phone that is not working and no viable answers from Vodacom staff, no-one knows whats going, no-one knows why the sim ...
I have a 2 gig daytime data contract and pay R145. For the past two months I received bills of R600/R700, without any warning that I used more than 2 gig. In fact, the website indicates that I have data left for both months. Vodacom refused to cap the data, but happily charge me exorbitant out of ...
Morning Can i please get acknowledgement that this phone that was collected a week ago has been received by vodacom? That its being assessed? that its been thrown away? ANYTHING would be appreciated. I honestly do not understand WHY I need to go to Hello Peter EVERY SINGLE TIME to get anything done ...
I booked my Z10 in on the 26th of December with a system fatal error message. Vodacom confirmed on the 9th of Jan the phone cannot be repaired and must be exchanged. They then told me they have no Z10's in the whole of Vodacom (although they are advertising them on special) and that I could have a ...
On Dec 31 I had missed my debit, When I went onto the vodacom website was asked to select a date, the system suggested Jan 14 for payment agreed to selected this. On Jan 13, I had made a payment via Internet banking and sent through proof of payment. After looking at my credit report I found my ...
I wish to report that on 01 February 2014 another R 692, 00 was deducted from my bank account even after the contract expired 10 December 2013. I have sent numerous correspondence to your offices to rectify the problem, I get punished with more deductions by Vodacom. I have lodged a complaint ...