I initially tried to upgrade but after 3 weeks of no delivery and being sent from pillar to post I tried to cancel everything so that I can go elsewhere but that also does not seem to go smoothly. The call centre agents promise to call me back and never do you cannot classify them as the ...
On the 25th Nov 2013 after 23:00, I made a call to Vodacom call centre (082 111) and the customer service consultant named Mosidi just gave me a bad service, making me feel I shouldn't have called Vodacom since technology basically instructs me on what to do... I eventually requested the next ...
I am having a problem with Vodacom as they are not delivering what they have offered me. I upgraded my cellphone contract to the Apple iphone 5S and they offered me an extra anount of 500MB data on top of the standard 200MB received on the Smart S package. I upgraded during the course of late ...
I am not quite sure where to start. First let me say, I received an iPhone 5s on a Monday afternoon, having the sim activated on Tuesday afternoon allowing me to use the phone for the first time. Well on Friday morning, just 2 and half days later the phone doesn't work, with about a hundred calls ...
It's time to give credit where it is due. After my complaint I received prompt and professional service from Vodacom and the matter has been satisfactorily dealt with. My thanks to the professionalism and diligence of Ragmah Stevens, she is an example of what customer service should be about. I ...
I have a Vodacom Top up 315 contract. My account should be credited with R315 on the first of every month. This is now the second month I must call them and ask why my airtime is not loaded. This month I called twice and each time i'm about half an hour on the phone, seems like the consultants ...