I am being billed for things on my upgrade that I was not informed of. I have tried resolving the matter with Vodacom Cresta and your customer service helpline, but with no success. My enquiry has been unresolved now for nearly 2 months. I find this unexceptable. I also find it unacceptable that I ...
I called the Vodacom call centre after receiving an sms that "voluntary account limit reached- subscribers softlocked". I called the call centre numerous times and was passed on by customer care to accounts twice before the relevant consultant recognised that it was not an account query ...
Two years ago I received a 'free phone' from vodacom. I had to pay a monthly contract fee. A bill for a tablet (which I did not own) was also getting billed to me. To cut a long story short someone had used my id, it was my id number but not my photo. That has subsequently been resolved. However ...
I had a contract with Vodacom and my number 0714412840, initially this number was prepaid and i received a call from vodacom offering to upgrade my number to contract which mean i will get airtime of R48.00 per month and my account will be debited with R48.00 every month for 24 months and i agreed ...
I HAVE 4 VODACOM TELEPHONE NUMBERS WHICH WERE ALL UPGRADED - 3 MONTHS AGO TO NEW HANDSETS OVER THE INTERNET AND THEN TELEPHONE AS I NEEDED MORE INFO ON HANDSETS AND CHARGES .1) IASKED SPECIFICALLY WHAT THE HANDSETS WOULD COST WITH ONCE OFF PAYMENT IN RESPECT TO THE CONTRACT IN QUESTION .I AGREED TO ...
6 Months since I complain about the account received, debit orders going off for a phone never received from VODACOM. According to my calculations VODACOM owe me alot of money debited for a phone never received, but in Dec'13 I received a final demand. together with a reminder that if the account ...