I called the Vodacom call centre after receiving an sms that "voluntary account limit reached- subscribers softlocked".
I called the call centre numerous times and was passed on by customer care to accounts twice before the relevant consultant recognised that it was not an account query as I had no money outstanding on my account.
I was disconnected three times in this process, the last one after I insisted to speak to a manager and was told they were all in meetings. The consultant then simply put the phone down on me. I was then told that even if I settled my account immediately, it would take 24-48 hours to reflect on their accounts and that sending a proof of payment would not assist in expediting the matter. Consequently, as a business owner, I have to do without my phone for a couple of days, even though my account is fully up-to-date and I have offered to pay in advance of my debit order date. Ironically, when I tried to provide feedback on the customer survey, the programme couldn't recognise my input, which was all very negative. Bottom line, the first opportunity I have, I will be switching service providers and bad mouthing Vodacom to who ever will listen.
0 comments