We have applied for an upgrade to our business-contract on the 19th August, and the upgrade was already due. The East Rand Mall Branch has closed down therefore we phoned the help centre to upgrade. All documents were sent through and then nothing happened. After numerous phonecalls and emails we ...
I applied for a contract last week Thursday and was approved, was told that id receive my phone within 2-5 working days and havent heard anything since, i contacted the CC yesterday and one of the ladies told me my app is still pending and transfered me to Nombulelo who in turn was busy on a call ...
Lets see? hmm the worst service and customer care I have ever experienced from a reputable company. For the 4 months that I have the "latest" Samsung Galaxy Fame, it has worked PROPERLY for MAYBE a week tops??? spent a month in the service centre for repairs, comes back partly repaired. ...
I got a call from one of the agents offering me a new cellphone contract, We concluded the deal and i was made to believe that the phone will be delivered this week even today i have nt received any feedback from virgin mobile and what makes me angry is the fact that i gave my banking details. The ...
I contacted hello peter last week and someone called me back the very same day - and promised to give me feedback by Monday 12 am - no feed back - no call no nothing - so what does it help to post a reply and call me if you do not follow through - so tell me now how do I get my query sorted. ...
I spoke to a Ilhaam as you can see the correspondence underneath. To my astonishment Lawyers phoned me on the 14th of October saying that I have been handed over to them. The account has been paid in full and Virgin mobile is well aware of that since they even updated my ITC profile themselves, ...