I have been struggling with Virgin Mobile since October this year. I noticed that since Virgin changed over its billing system earlier this year, that their new system is making mistakes on accounts each month since then. I have a classic 200 contract which was taken out in April 2012 and which includes airtime - now Virgin charges me for this airtime separately?? But i have already paid for this in my contract??? I also have a Top Up contract, which we top up from our own money. Virgin however then looks at the amount we have topped up, and charges this AGAIN to my account as if we are not already topping this up ourselves using our own cash??? I have unsuccessfully tried to get Virgin to address this issue and to refund me for what they are mistakenly charging me for. I have repeatedly used Virgin's channels to put in writing what the problem is but Virgin consistently fails to follow up on any communications. Please sort this out now.
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