I have cancelled my Virgin Mobile account due to terrible service and I am going to port. Chris Barnard told me that my final airtime would be loaded yesterday and that my final bill would arrive in January so I haven't ported yet because he told me this. Now I have zero airtime on my phone! Why ...
My contract for number 074 156 5503 was supposed to expire on 30 Nov. Now I have been credited again for the month of Dec, i.e the contract has not been cancelled as per my NUMEROUS requests. I requested a cancellation THREE times. Once in mid October, again at the end of Oct and again mid Nov. ...
Well the issue is still not resolved. Virgin Mobile has become pathetic. I called the the Canal Walk branch on Friday to make sure they would keep a loan phone for me but when I arrived Monday they said they had given it to someone els. So I decided to upgrade my other contract to use that phone in ...
THIS IS THE SECOND TIME THAT I HAVE HAD TO POST MY COMPLAINTS ON THIS SITE AS VIRGIN MOBILE DO NOT RETURN CALLS AND CAN NEVER GET THROUGH TO THE CALL CENTER AS MONEY IS STILL DEBITED FROM MY ACCOUNT AFTER TERMINATING IT MONTHS AGO!!! I FINALLY GOT THROUGH TO RESILWE (CALL CENTER) AND NOW BEEN PUT ...
I called to cancel my contract with virgin mobile on the 8th of October 2013. Its now December and you still keep giving me airtime and telling me to pay for other month. I want this issue resolved now, every month its the same story you telling me that cancellations had it diarised to cancelled. ...
I have approached the Ombudsman for assistance in getting my contract cancelled with Virgin Mobile -- to what lengths does one have to go to get service delivery from them? On 1 November, I called in to notify Virgin Mobile that my contract will expire on 1 December and that I am giving them 30 ...