I have 2 contracts with VM... when one of the contracts was about to expire, I gave them 30 days notice of my cancellation. I was told it would be cancelled and all accumulated airtime, received from the contract would turn into prepaid airtime and then the sim would function on prepaid. Thinking ...
I had 4 contract lines with Virgin Mobile. In August I cancelled one of the lines as the contract was due to expire. In July and in October I renewed 2 of the contracts for a further 2 years. In October I received a statement cancelling ALL 4 lines and billing me over R 5000 for the handsets! After ...
I am registering this complaint on behalf of my wife who had a contract with Virging Mobile. The contract had run its course and was expiring in October 2013. On the 15th she confirmed by phone and email that she has no desire to renew her contract. She was informed that it will take 30 days for ...
Cancelled contract in July, and told contract will end in October. To date, VMSA still deducts monthly subs even after customer service confirmed contract cancelled. ...
Once again I am having issues with virgin mobile, today I have received a msg to say that R 644.00 was deducted from my account when my contract was cancelled 2 months ago and put my number on pre-paid. I want answers and I am going to take this further and who knows what other customers are ...
Once again, my billing was incorrect, and someone from the organisation called and said they will investigate it and get back to me. Not surprising, no one has ever got back to me with answers, but the funds keep been deducted from my account. I honestly think that Virgin Mobile South Africa needs ...