Complaint / review / scam report
Virgin Mobile South Africa
Billing while the contract has been cancelled

I am registering this complaint on behalf of my wife who had a contract with Virging Mobile. The contract had run its course and was expiring in October 2013. On the 15th she confirmed by phone and email that she has no desire to renew her contract. She was informed that it will take 30 days for the contract to end which would make it the 15th of November 2013. On 25th of November Virgin Mobile deducted R467 which we queried since no extra airtime was loaded on her phone. On the 20th of December 2013 they deducted R1371.51 and when we enquired, we were told that it's for calls she made after the contract had expired. No airtime had been loaded by them since the 5th of November and we have proof that we have been loading prepaid airtime since the contract expired. When we called today, we were given this hogwash story of airtime used. This behaviour is unethical as the contract had expired, they were duly informed, no airtime was loaded from their side and calls made since expiry was from airtime we loaded. We ported the number back to MTN today as we are with virgin mobile. They refused to give us a number for complaints and only wanted to give an email.

Offender: Virgin Mobile South Africa

Country: South Africa   Region: All Country   City: Call centre

Category: Telecommunications


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