I tried to do an upgrade on my current contract. The phone was not delivered and when I phoned to follow up the phone was not even released. I then told the agent that they can cancel the phone and don't even need to upgrade as its not even been done. A week after that I received a call saying that ...
I've been with virgin for three years and never did I have the problems I have with them now. I've got a set top up contract of R189 after I've upgraded in sept which consist of R75 airtime, 150mb and 30 sms. In Nov I got billed R494 which according to the accounts it's R189x2 and handset fee of ...
I called the call centre on 24/12 to confirm no further debits will go through my bank as last debit due on 2/1/14 went off on 20/12/13.I was told by Alisha its not cancelled & put me through to cancellations dept. The guy confirmed he cancelled the contract. He didn't tell me my accumulated ...
They are deducting money frm my account even when the contract has expired and its not stated on the copy of the contract that i have that i should call them and cancel. If so why didnt they cancel when they called and i rejected their offer for upgrade. Commitment payment was for 24 months should ...
Good Day Trust that you are well. I have a major billing issue with VIRGIN. Being trying to get hold of them but just cannot get through to their billing department. Sent numerous emails. No luck. Ordered a micro sim, and received a normal sim. Just too many issues with Virgin. I'm really ...
After more than 3 yrs of problems with Virgin Mobile this is the last straw! I changed bank details in Nov '13 by dialling 123. I received no d/o confirmations for VMobile since then, & phoned 129 today to query. Nobody could tell me the status of my account. I contacted my bank, established ...