Well hows this for good customer service!!! I complained about virgin mobile on this site about 2 weeks ago and was promptly called back the same day to find out about my non delivery of my phone! I was promised speedy handling of my query and yet yesterday I was called by virgin and their courier ...
I had a contract with Virgin Mobile&in Oct 2013, I went into the Keywest Virgin Mobile Branch to cancel my contract as I don't want to continue with the contract. I spoke to a lady that was there&she went to the back, phoned Head Office. She came back, told me that my contract has been ...
More than 2 months ago I was due for an upgrade, a customer service rep phoned and we decided on a more expensive handheld (Samsung S4 Mini). When the handheld was delivered the next week they delivered the wrong phone instead of Samsung they delivered an LG. I did not open the phone and ...
I received an sms on 10/12 to say that Virgin Mobile will be debiting my account on 20/12. There was no cut off date by which we need to make arrangement so I assume when I called on 18/12 I still have enough time to make alternative arrangement. The consultant, Tshepiso Noinyane was very ...
Applied for cell num 0728091949 to be closed mid July. Told it would take2 months? and they would double bill me. Payment of R1510.51 debited form my bank acc. I also paid R565.49. THEY HAVE CONTINUED TO BILL ME FOR THIS NUMBER despite several attempts to sort it out telephonically. I visited the ...
My husband did an upgrade on his cellphone contract telephonically with Virgin Mobile. Proof of payment was sent through with a delivery address of where the phone would be sent to once ready for delivery he was told by a person that the upgrade / phone would be delivered in 5 days. Today (2 days ...