It's been almost two weeks now waiting for my December statement, I sent an email to Virgin Mobile but no one bothered to respond. on the 13th of Dec I called the call centre and I was told they don't know when the statements will be available as they were supposed to be issued on the 9th of Dec! ...
Hi, I spoke to a consultant again yesterday regarding my account. Once again I did not receive a call back form virgin mobile as promised. I have updated my bank info three times over the past six months and still my banking details are not updated leaving me to have to do a eft after I see Its not ...
I cancelled My Virgin contract 30 days prior to the renewal date. I was assured the contract would be cancelled as per the below email from Chris: 29 Aug Hi Luke. Your request to cancel has been noted and diarized for 29/09/2013 as we require a 30 day notice for all cancellations. Your final ...
I am furious with Virgin mobile SA! Every year in December i have to phone virgin mobile and literally beg them not to debit my bank account before the 31st of Dec. And every year they send an sms stating monies will be debited on the 20th of Dec fir the festive season! This is outrageous as I only ...
I am 5 years a subsriber of virgin mobile and its the first time i recieve this pathetic service, i went onto their website and decided to take the blackberry CURVE 9360, advertising said R279 pm, social and email plan, 150MB, 30 sms"s and R150 airtime, i've called the call centre and ask how ...
UPGRADED CONTRACT IN JULY, SINCE THEN INCORRECT BILLING EVERY MONTH AND LATEST AMOUNT IS NOW RIDICULOUS. BILLING DEPT IS NEVER AVAILABLE TO ANSWER MY QUERIES AND TODAY A CUSTOMER CONSULTANT SAYS THAT MY ACCOUNT IS IN ARREARS FOR 2 MONTHS YET THE ACCOUNT RUNS ON A DEBIT ORDER - HOW CAN THAT RUN INTO ...