I was about to renew my contract with Virgin Mobile, but they were unable to dekkiver the handset after an extended wait. Hellopeter was very helpul in sorting this out. Now I have examined my bank account. Virgin Mobile charged me R344 in October. Apparently as they charge in arrears. That should ...
I have called the call centre a couple of times about my airtime going "missing", but no one can tell me why my airtime is going "missing". They promised to send me a report, but that was 2 months ago! I'm not getting a statement and now I don't even have network signal AT ALL!! ...
My contract is up on the 15/02/2014 I called to cancel 06/01/2014 only to be told the last debit from my account will be in April even though my contract expires in Feb!! Apparently I didn't pay for 2 months and they bill everyone 2 months arrears, but I have paid every single month and they can't ...
I've cancelled my contract on the 1st of November 2013 with virgin mobile Today someone from virgin mobile phoned me to inform me that the last payment will go off on the 1st of February That is a four month notice period, the contract stipulates clearly that you only have to give one month notice. ...
Once again we are sitting with the same problem. The last time I logged a complaint on this system they called My mother and cancelled her contact and placed her on Prepaid. Once again Virgin Mobile goes and deduct money from my mother banking details and once again she needs to call in to query ...
To date, still no positive response from Virgin. In the interim, my airtime of over R1500.00 disappeared. Reported it to Virgin and to date nobody can answer to me what is going on with my lost airtime. I recharged with airtime again whilst the investigation was ongoing and to my surprise, that ...