I posted a complaint on the 30th Oct 2013 after Virgin Mobile continued to debit my wife account after we settled on her contract and having no luck with their call centre... A representative called me the next day, promising to sort out the error and apologized for the inconvenience - the money ...
On requesting to be transferred from contract to pre paid I was informed that I still owed on a hand set. I have no record of receiving a handset on re newel of my contract. I spoke to numerous " champs" at customer care (ref no. 23324336, 2476686, etc) in October 2013, to no avail. I ...
I have put my complaint in December 2013 already regarding my contract, 1 of 2 phone contract I have. I am still waiting for a response. I have called twice in December and once in January. I got my Blackberry upgraded. Internet was free on my last contract. I was told I will pay X amount, get an ...
I have 2 phones with Virgin - one is my daughters and the other mine. I upgrades one of my 2 phones (Which was my daughters) @ Menlyn Shopping Centre In July 2013. At the time of upgrading I asked the assistant if I could have that package-transferred onto my phone (It was a bigger package) she ...
I am in need of doing an account transfer. My first contact was about one month ago where I provided the necessary documents. Thereafter I paid the necessary amount to transfer the account. In the two weeks before Christmas I was told twice that I must come back after 48 hours and the process will ...
I am in sales and need to constantly communicate with customers. I logged a complaint with the 123 call centre informing them that my e-mail was not sending or receiving mails. After 5 requests for the settings to be sorted out, I was finally instructed to delete the mailbox, and then set it up ...