I took out a contract in 2011 the person who worked at canal walk that time put me on a wrong contract after 3 months the mistake was coreccted but now virgin wants me to pay until march 2014 where as i have had my phone since november 2011 no one helps me you call the call centre everyone will get ...
I have complaint about a bad experience I had with your contact centre that occured in 2010, you've been quick to respond but still had no positive feedback. I would like to know how Virgin Active endeavours to repay the money deducted from my account during 2010 for a cellphone that I've returned ...
I would like to launch a complaint about the service of virgin mobile. I have struggled with an upgrade for more than 3 weeks. I did an upgrade 2 weeks before i went on leave last year my phone was suppose to be delivered to me before i left, then when i made arrangements to stay at home for ...
They have irritated the out of me by making me call over 20 times only to speak to incompetent staff who either cut calls or don't help me. This is to do a simple change of my contract to prepaid. I waited more than the 30 days to phone and find out that my account STILL HAS NOT BEEN moved to ...
I paid up closed my virgin mobile account about 4 years ago, I ran a credit report this year and there the account is showing as open, it looks s if they just left it on and never updated. ...
On 31 Dec I asked Virgin Call Centre to cancel my contract as arranged for the 28th and convert me to Pay as you Go as agreed. Instead my number was deleted from the entire system. Spent the rest of the day trying to get their call centre to at least answer te phone. Eventually in desperation ...