I have been trying, to no avail, since Friday 3 May to find out why my monthly airtime (I am on a top-up contract) has not been loaded.
I was stuck next to the road on Friday 3 May and upon wanting to phone for assistance realised that I had no airtime, which is normally loaded on the first day of every month.
I contacted the call centre and was told that they are busy with an internal system upgrade and the problems would be resolved by Monday 6 May. After various irate phone calls on a daily basis up until today, 8 May, I still have no definite answer as to when the system will be operating again, and when I will receive my airtime (for which they have already been paid by debit order) for the month of May.
In the meantime I had to purchase airtime just to keep in contact with my family as Virgin clearly is not interested about the minimal amount contract people such as myself.
I think Sir Richard Branson, who built his empire through excellent customer service, would have a heart attack if he would find out about "Customer Service" at Virgin Mobile SA.
Would someone at Virgin PLEASE issue a SMS informing all affected by this matter of the progress.
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