On the 7 of may i applied for a contract phone with Virgin mobile I was promised that the fone will be delivered in 7 days time. It is now the 4th week and I still havent recieved the phone. I have called Virgin active a countless times and each time ive been put on hold for more than 10 minutes. ...
My account was suspended, however on paying the account up to date, I am finding it impossible to get my line unblocked. I have phoned the customer care line about 10 times, and am just passed on from one person to another. PLEASE could someone help!!! Is it so difficult to just unblock a line??? ...
I would like a call from the head of Accounts at Virgin Mobile, as the clerks in the department, don't know what they are doing! ...
Cancelled my contract on the 26th of March for the 26th of April 2013. (ref. 46722676). Phoned today 27th of May and asked why they haven't cancelled as they where still taking money from my acc. Spoke to Nompumelelo and she said that THEY made a mistake by loading airtime again after it was ...
On the 30.04.2013 as per advertised contract specials I applied for a classic 300 Samsung S111 contract, this was for R322 pm X24 months with 200 anytime mins, 200 sms and 200 mb data. I was told all was in order and they would send my new number and despatch my phone to me by 07.05.2013 Needless ...
So after struggling for how long to get a handset, with promises to credit my account. I finally receive the handset, only to discover the phone has no SD card, nor was I ever informed or advised to apply for a micro card. So thank you Virgin Mobile, I have a phone that I can not use!!! What b@## ...