After my initial complaint on hello peter regarding a sim swap not being done, I was contacted by Tshego from Virgin Mobile. On the day he phoned I wasn't available to answer the call and didn't get another call ever. We then went to email correspondence, where I received two mails, the last ...
No joy to try and ugrade on virgin mobile. Sent numerous e-mails via the website, had no feedback or response from anybody. Phoned cc now, was advised that i need to visit a store, store in richards bay was closed long time ago. I am not allowed to upgrade to my choice of package, offers for ...
This Whole month I have had an issue with this F-ing Company. First they suspend my service becuase on their system my number has become duplicated - Collie sorted this out. Than not even two weeks later they remove air time and stop sms. When I call in I get the same about it will take 48 hours to ...
Since 1/5 I have been having an issue with receiving bonus airtime. After a million calls and emails I am still stuck with this problem. On 16th The facebook team let me know that the issue of the bonus airtime has been resolved and some bonus airtime has been loaded for me. I was very happy to ...
I took 2 phones with virgin mobile and after sometime i lost my job. i told virgin mobile that i am not working and i understand that my account will be in ereas, fortunately for me after 6 months i got a contract for 6 months and i started paying R350 per week to them starting from end of March. ...
My account was due for an upgrade in May 2013. I phoned the branch in Hatfield in the middle of April to do the upgrade. After a week I phoned them again to find out what is going on with my upgrade seeing that I have not received any feedback from them! I was told that they are experiencing system ...