My credit card details changed in August - I completed the correct forms and notified Virgin Mobile on 19 August 2013 of the changes. I sent this notification to [Email Removed] and I received confirmation that this was received.
I was then notified today that my account had been discontinued as they could not process the payment. I tried calling the number provided (074 1000 123) and this number was not working. I phoned head office and was given the merry runaround and eventually was not put through to the accounts department. I tried again and I was put through to an extremely rude lady who, after a while, without notifying me, put me through to another number that just rang without anybody answering.
I am sick of your service so please cancel my contract as the 2 years is thankfully completed.
I will be sending Richard Branson a message on this as well.
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