Virgin Mobile are no longer represented in the Eastern Cape and have closed all branches between Durban and Cape Town. They are holding my daughter to a contract which expired in May and which they AGREED would terminate at the end of June (last payment August) They are still taking money off her ...
I got billed for August I am an a top up contract. I left enough money in my account for my monthly bill which is R321 every month. August they charge me for usage but I am top up so we don't spend more than the R321 per month. I was charged roughly R200 more, as I left just enough for my debit ...
I purchased 512mb data at canal walk virgin but the data was never loaded i contacted the call centre and the confirmed that it was never loaded they said i must contact the store to refund me i contacted the store and was advised that wendy no longer works there but graham will sort it out as he ...
I posted a complaint in July 2013 and got a quick response from Ilhaam. I was promised that a last payment would be in July 2013 and in August 2013 we would receive a refund of unused airtime. Unfortunately no refund was received and a payment was deducted again in August 2013. I tried calling but ...
I have a judgement on my name on ITC for my badly managed Virgin Mobile account. The Judgement was loaded last year, one month after I was made aware of the judgement I paid this account up in full. Kollekt who is dealing with my collection from Virgin mobile had informed us that they could get the ...
On 5 July I requested account cancellation at the end of my contract. I received an email to confirm my account would be cancelled and become prepaid on 16 Sept. Having no faith I called Virgin to confirm this had been done on the 16th. I was put on hold for so long by the most useless ...