Recently renewed my contract and decided on a "Bring Your Own Topup R99" contract. Received my September 2013 invoice on 21/09/2013 stating I owe an amount of R514.80 (R170.88 subscription and R280.70 usage VAT)???
I then followed up with a call to the customer service department on the same day and spoke to Bongile at 15:14 in the afternoon who was going to escalate my query. Haven't heard anything back from Virgin explaining this since I logged that call. I then followed up again today (26/09/2013 at 14:10) and spoke to a Sakhile in the billing department. She liaised with her colleagues while keeping me on hold only to tell me that she was unsure and needed to forward my issue to her supervisor. I was told someone would call me back in the evening - nobody has called me back.
1. I would like to know as a matter of urgency, how it is that an amount of R514.80 is generated on a R99 per month contract?
2. I would like to be assured that I WILL NOT be debited R514.80 on the 1st of October and would like to receive an updated invoice
3. I would like to know the terms surrounding cancellation of this contract as I would prefer to go on a prepaid contract with immediate effect.
0 comments