I phoned and cancelled my contract with virgin mobile effective 14 May 2013, so basically a month in advance I called. My number was ported to MTN and I assumed that the last debit order for Virgin would go off my account at the end of May as that is how it usually works. It went off my account and ...
I requested a sim swap on my prepaid number last week Thursday, calling the call centre 3 times and the agents told me they'll escalate the call with IT. Then Friday i called again and Thando pootona told me the sim swap went through and that i must rica my number, which i've never done with my ...
After my contract expired I opted to cancel, I had to give 3 months notice of which I thought was since I signed up for a 24 month contract and not 27! after the three months notice it was still not cancelled and had to go in store to cancel again of which they said it was now cancelled. I received ...
Virgin Mobile you are not answering at your customer service desk. My phone displays SIM not provisioned:2 and SOS. Please contact me so that this issue can be resolved. I have tried via your head office number as well and no one answers at the service desk. ...
Hi there, I requested for cancellation of my postpaid mobile connection more than a month ago. The contract supposed to end on 26th of August I noticed it is still on postpaid. After writing on Hello peter they cancelled my contract and said that I don't have to pay the money which I used during ...
I have been billed twice by Virgin Mobile over the last 2 months. They bill me my normal amount then they bill me and additional amount as well. Also I paid one of my numbers in full in July and i have still had to pay for the handset and the subscription cost over the last two months? what is ...