I logged a Call Divert request with Telkom Corporate on 29January, and called the contact centre. They advised me that they will escalate my request to have it processed by my requested time being 13:00 the following day. I followed up twice on the 29January, and i was reassured that it will be ...
I reported a fault with my home internet line Monday, 27 January. The problem could not be resolved remotely, so I was told a technician would be dispatched and the turnaround time was between 24-48 hours, but I could call back later that same day to escalate the issue to ensure the problem gets ...
Hello In November 2012 I cancelled my Telkom line as I moved residence and they told me that i would have to wait for my re installation, which would never become of anything as I was Later told I had no infrastructure in my area and the need 120 people to apply and I was 14. This and many other. I ...
I have requested a ADSL line to be installed and it was approved by Telkom, a sms was sent to me on the 15/01/2014 - Telkom will send a representative to install the new line. The technician (ANWAR) came to my home and left without any explanation. My Husband called him the next day to query the ...
I'm really peeved at telkom. Since last week, we have been disconnecting every 2 minutes. I went on their Facebook page, only to see that the amount of complaints was staggering. I got a reply (lucky me) saying that they were working on it.. LAST WEEK. I seriously hope you will be refunding ...
I have often called Telkom to complain about my adsl being slow and have waited for up to an hour to get through and today was no different. Today I sat for 53 minutes before I got a consultant on the line and when I said that I want to cancel my internet service with Telkom the phone was put down ...