It is with regret that I am forced to report Telkom for poor service delivery. Reported at least 5 issues this year about my home dsl being off and unstable. Every time I ask the technician what can we do or who can we call to get better quality service... Every single time the technician just ...
Ive never recieved speeds higher than 950kbs on a 2 meg line which I find odd... what is even more strange is the fact that telkom claim my 2 meg line is upgraded to 4megs for a promotional period and guess what? still cant get over 950kbs... so thats pretty odd ...
After a storm our line went dead (no dial tone) which left us with no telephone or Internet... We logged a fault on 2 December got the fault reference and was sure it would be sorted... Thursday last week (12th) called again to check status, no technician had yet even been dispatched to look at the ...
For the past 6-7 months we have been experiencing extremely slow Internet speeds, ever since we upgrading to an Uncapped package. The average download speed we receive is .70 Mbps, even though we are paying for a 4 Mbps line! Calling in for technical support is extremely frustrating and never ...
Telkom, On the 5-12-2013, I reactivated my line. On 09-12-2013, I received a phone call to make an appointment for the installation. We set the whole-day appointment date for Tue 17-12-2013, with order number 90636035A. On Mon 16-12-2013, I received an SMS that requested that I respond with @Yes if ...
I ordered and paid a deposit for a Telkom adsl line and uncapped monthly data. I was told that the line and router would be installed within 7 days and I was also told that I will receive an sms with the date of the installation and that the technician would call me the morning of to confirm. I ...