Terrible service I requested the mobile portion of my account be cancelled. I spoke to Stanley on the 28/10/2013 between 15h00 andf 15h30. He assured me that the cancellation would be processed. I read my bill on 17/12/2013 to notice the cancellation was not processed. Enquiry call line confirms ...
ON THE 25 OF OCTOBER 2013 I BOUGHT AIRTIME FOR R50 BUT WITH DIFFERENT VOUCHERS AND THE ONE FOR R20 WERE BOTH EXPIRING ON THE 31 OF OCTOBER 2013 BUT THE ONE FOR R10 EXPIRES ON 2015/10/31 I HAVE BEEN KEEPING THE AIRTIME SINCE THE DAY I BOUGHT BECAUSE I DIDNT THINK IT WILL EXPIRE SO SOON. ON THE 1ST ...
We reported our business ADSL line faulty on the 4/12/2013 and received a reference number 893CRK. we were told it would take about 24 hours. on the 5/12/2013 we called again in the afternoon and received a escalation reference number 29881 and were promised that this would be resolved in the next ...
I would like to let the Telkom Mobile Customer Service dept management know that I was impressed with the customer service I received from Bessie Motlotsi. She displayed a willingness to help and followed up on the query even after a week when the query was not resolved. ...
I have been waiting to have my Telkom line installed today as per an sms i received (Ref: 90701833A). I called just after 12pm to find out if they are coming, and it was confirmed (and escalated) that they are coming today. I called the branch in Cape Town, and they told me if it's scheduled for ...
We have and ADSL line Business line. we reported a fault on 5 December. It is now 17 December and still no one has come to fix it - despite numerous calls and pleading for assistance. Their simply do not care! please bring in some competition!!! ...